Cancelling your Place at a Festival

If you need to cancel your place, we ask that you do so before the Cancellation Deadline for that festival.

The Cancellation Deadline is:

• 8 weeks before the arrival day for Glastonbury
• 4 weeks before the arrival day for any other festival

You can check the exact Cancellation Deadline for a festival in the confirmation email we sent you when you signed up.

Before the Cancellation Deadline you can cancel your place directly from your Profile with a few clicks. Please be aware that this can't be undone if you change your mind. To cancel your place:

1. Open the My Festivals page of your Profile
2. Click on the festival you want to cancel
3. Click the 'cancel' link at the bottom of the page.
4. Click the 'Yes, Cancel My Application Now' button on the confirmation page.

We will deduct a £25 admin fee from your deposit when you cancel a day or weekend festival place before the deadline (unless you are still within the 14-day cooling-off period or have already paid this fee 3 times this year, in which case we won't deduct a fee).

If you have no more festival places with us after your cancellation, we will refund your remaining deposit. Please note that may take up to 10 working days to process.

Once the Cancellation Deadline has passed, you won't be able to cancel your place from your Profile anymore. If you can't make it to the festival, you should email us instead at festivals@oxfam.org.uk.

When emailing, please put 'CANCEL' and the festival name in the subject of the email, and put your name, the name of the festival, and the reason you're cancelling in the body of the email.

We will confirm your cancellation by email. We aim to respond within 2 working days, but it may take a little longer during busy periods.

We will deduct a Late Cancellation Charge from your deposit when you cancel after the deadline (unless you are still within the 14-day cooling-off period or have already paid this charge 2 times this year, in which case there is no charge). The Late Cancellation Charge is £100 for weekend festivals and £50 for day festivals.

In certain unforeseen circumstances, such as a family bereavement or unexpected injury, we may reduce the charge to the £25 admin fee.

To reduce the charge, we will ask to see some documentary evidence such as a doctor's note or an order of service. We do appreciate that your reason for cancelling may be of a sensitive nature and we hope you understand why we do have to ask for evidence.

It's really important that you let us know if you are not coming. It gives us time to recruit a replacement or rearrange shift rotas.

If you don't show up to the festival without letting us know, we will withhold your full deposit and withdraw the offer to volunteer with us again in the future.